martes, 21 de octubre de 2008

SBL-STJ-00152 Installing Reports Server

We have an issue installing Reports Server in ours enviroments (Test and Production). The installer stops the installation and the next message appears:

"No se puede iniciar: "C:\DOCUME~1\oneinfo\LOCALS~1\Temp\1\LRE2.tmp\bin\java.exe -jar C:\sba_thirdparty_8006\Actuate8\rptsrvr\BIN\UploadUtil\RUtil.jar -s http://ARBUECRM01:8000 -u
Administrator -p "" -t "Siebel Reports" -d "C:\sba_thirdparty_8006\Actuate8\rptsrvr\bin\reports" -l 3 -o C:\sba_thirdparty_8006\Actuate8\rptsrvr\BIN\UploadUtil\log.txt", cód. error: "1"(SBL-STJ-00152)"

Solution:

The error which you are seeing is indicative of a problem attemping to launch the RUtil.jar utility which is used to perform the import of the standard reports into the 'Siebel Reports' folder in the encyclopedia. There may be a number of reasons for this and with this in mind I have associated two known, published, instances of this type of behavior to the service request and would urge that you look to validate whether or not either of these may be responsible for the behavior.In the meantime there are a couple of further actions which we can take :
1) Please attach a copy of the log.txt from the UploadUtil directory which is referenced in the error message as this will contain a more detailed error message for the RUtil execution
2) Please try to perform a manual execution of the RUtil command as shown in the error. Please note that the java.exe referred to is a temporary version installed by the install process and so you may need to refer to an explicitly installed version of java to execute the utility, e.g. :"\bin\java.exe -jar C:\sba_thirdparty_8006\Actuate8\rptsrvr\BIN\UploadUtil\RUtil.jar -s http://ARBUECRM01:8000 -u Administrator -p "" -t "Siebel Reports" -d "C:\sba_thirdparty_8006\Actuate8\rptsrvr\bin\reports" -l 3 -o C:\sba_thirdparty_8006\Actuate8\rptsrvr\BIN\UploadUtil\log.txt"Following this manual execution of the utility please then provide a second copy of the UploadUtil\log.txt.
3) Please review the source location for the report files (C:\sba_thirdparty_8006\Actuate8\rptsrvr\bin\reports) is valid and contains the appropriate .rox files.

2 comentarios:

lilith dijo...

En octubre y todavia con ese error.. me acuerdo de Junio...

Mane dijo...

Hola si todavia tenes este problema avisame y te ayudo, buenisima la camiseta de River...

chau